If you are passionate about customer service and enjoy working in a fast-paced, international airport environment, the Check-in Agent role offers an exciting opportunity to be the face of the airline experience. This position allows you to interact with travelers from around the world, ensuring smooth departures and delivering exceptional service at every step.
About the Company
dnata Switzerland AG is one of the leading ground handling service providers in Switzerland and is part of the prestigious Emirates Group. Known for its rapid global growth, dnata provides high-quality services to numerous international airlines.
With over 1,200 employees across Switzerland, the company manages more than 40,000 flights annually, assists over 7 million passengers, and handles nearly 85,000 tons of cargo each year. dnata also operates premium airport lounges in Geneva and Zurich, delivering outstanding service to travelers worldwide.
Responsibilities
As a Check-in Agent, your key duties will include:
- Checking in passengers and handling their baggage efficiently
- Verifying travel documents to ensure compliance with regulations
- Managing general check-in procedures, including collecting excess baggage fees and selling upgrades
- Assisting and advising passengers with inquiries and travel-related concerns
- Supporting passengers during flight disruptions or irregularities
Requirements
To succeed in this role, candidates should meet the following criteria:
- Strong customer service orientation with excellent communication skills
- Comfortable working with computers and digital systems
- Proficiency in English and German (additional languages are an advantage)
- Willingness to work flexible shifts between 03:30 and 24:00, including weekends
- Ability to work in a dynamic, international environment
- No visible tattoos or piercings while wearing the company uniform
- Flexibility to manage availability using scheduling tools
Skills
- Excellent interpersonal and communication abilities
- Patience and resilience in high-pressure situations
- Strong organizational and multitasking skills
- Attention to detail, especially when handling travel documents
- Adaptability and teamwork in a fast-changing environment
Desired Knowledge
- Basic understanding of airport and airline operations
- Familiarity with passenger handling systems and check-in procedures
- Knowledge of international travel documentation requirements
- Experience in customer service or aviation-related roles (preferred but not mandatory)
Benefits
Working with dnata Switzerland comes with a range of attractive benefits:
- Inclusive and supportive work culture with a strong team spirit
- Career growth and development opportunities within dnata and the Emirates Group across 35+ countries
- Wellbeing initiatives, including workplace massage services
- 5 weeks of annual leave (6 weeks for employees aged 50 and above)
- Exclusive discounts at Zurich Airport, airlines, and partner companies
- Regular team events and social activities
- Flexible work arrangements, including hourly or fixed monthly contracts with options like “Part-Time Plus”
