The Assistant (Customer Service) position at TÜV SÜD presents an excellent opportunity for individuals seeking to build a rewarding career in customer relations, sales support, and administrative operations. This full-time, onsite role is ideal for detail-oriented professionals who excel in communication and organization. As a vital link between customers, sales teams, and internal departments, the successful candidate will contribute to seamless operations and exceptional service delivery.
About the Company
TÜV SÜD is a globally recognized leader in testing, inspection, certification, and training services. Headquartered in Germany, the company has established a strong international presence, helping businesses enhance safety, quality, and sustainability. TÜV SÜD Asia Ltd. plays a pivotal role in delivering reliable and innovative solutions across diverse industries. With a commitment to excellence and customer satisfaction, the organization continues to set benchmarks in compliance, risk management, and technical expertise.
Responsibilities
1. Quotation & Order Processing
- Prepare, revise, and follow up on quotations based on sales or project requirements.
- Ensure the completeness and accuracy of quotation details.
- Verify compliance with internal procedures and customer specifications.
2. System & Data Management
- Maintain and update customer, project, and quotation data in internal systems.
- Monitor and update project status to support timely execution.
- Ensure data accuracy, consistency, and adherence to internal control standards.
3. Customer Service & Internal Coordination
- Respond to customer inquiries via phone and email promptly and professionally.
- Serve as a communication bridge between customers, sales teams, and internal departments.
- Facilitate smooth information flow to enhance service efficiency.
4. Process Improvement & Administrative Support
- Assist in reviewing and improving operational processes to increase team efficiency.
- Provide administrative and project support as assigned by supervisors.
- Contribute to continuous improvement initiatives within the organization.
Requirements
- Bachelor’s degree or equivalent qualification in Business Administration, Customer Service, or a related field (preferred).
- Previous experience in customer service, sales support, or administrative roles is advantageous.
- Strong attention to detail and accuracy in handling data and documentation.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office and internal database systems.
- Commitment to maintaining high standards of professionalism and confidentiality.
- Willingness to work onsite in Taipei, Taiwan.
Skills and Desired Knowledge
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Customer-focused mindset with a proactive approach to problem-solving.
- Analytical thinking and attention to detail.
- Ability to collaborate effectively with cross-functional teams.
- Knowledge of quotation processes, order management, and project coordination.
- Familiarity with CRM and ERP systems.
- Understanding of quality assurance and compliance standards.
- Adaptability and willingness to learn in a dynamic environment.
Benefits
- Competitive salary and stable full-time employment.
- Opportunities for professional growth within a globally renowned organization.
- Exposure to international standards and best practices.
- Structured training and career development programs.
- Collaborative and inclusive work environment.
- Access to industry-leading expertise and resources.
- Experience in a multinational corporate setting.
- Enhanced career prospects in sales, customer service, and quality assurance sectors.
