Healthscope is offering an exciting opportunity for dedicated and organized individuals to join as Ward Clerks at Norwest Private Hospital in Australia. This full-time role within the Day Procedure Unit and Endoscopy Unit is ideal for professionals who thrive in fast-paced healthcare environments and are passionate about delivering exceptional patient experiences. As a Ward Clerk, you will play a key role in ensuring smooth hospital operations while being the welcoming face for patients and visitors.
About the Company
Healthscope is Australia’s only national private hospital operator, employing over 19,000 healthcare professionals across the country. Through facilities like Norwest Private Hospital, Healthscope delivers high-quality, patient-centered care using advanced medical technology and collaborative healthcare teams.
Located in Sydney’s growing North-West region, Norwest Private Hospital is a 277-bed facility known for excellence in orthopaedics, neurosurgery, cardiology, and women’s health. The hospital features state-of-the-art technology, including advanced robotics and a fully operational emergency department, ensuring top-tier healthcare services.
Responsibilities
As a Ward Clerk, your responsibilities will include:
- Welcoming and assisting patients, visitors, and hospital staff
- Coordinating with nursing teams to communicate patient care timelines and discharge details
- Preparing and managing patient files and ward documentation
- Filing and distributing medical reports such as X-rays and pathology results
- Assisting with patient admissions and discharges using hospital systems (e.g., WebPAS)
- Providing administrative and clerical support to the Nurse Unit Manager and staff
- Coordinating with allied health professionals, porters, and departments to support patient care
- Supporting reception operations during busy periods
Requirements
To be considered for this role, candidates must have:
- Previous front-line customer service experience in a hospital or medical setting
- Intermediate computer skills, including Microsoft Word, Excel, and WebPAS
- Ability to work flexible shifts (Monday to Friday)
- Strong organizational and multitasking abilities
- Compliance with healthcare requirements, including police checks and medical clearances
Skills
Successful candidates should demonstrate:
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to prioritize tasks effectively in a fast-paced environment
- Attention to detail and accuracy
- Teamwork and collaboration skills
- Professional and friendly demeanor
Desired Knowledge
Ideal candidates may have:
- Familiarity with hospital administration systems and procedures
- Understanding of patient care workflows in healthcare settings
- Knowledge of medical terminology and documentation processes
- Experience working in day procedure or endoscopy units
- Awareness of healthcare safety and compliance standards
Benefits
Working with Healthscope offers:
- Full-time stable employment in a leading healthcare organization
- Opportunities for professional development and career progression
- Access to a large national healthcare network
- Supportive and collaborative team environment
- Hands-on training and continuous learning opportunities
- Opportunity to contribute meaningfully to patient care and experience
