The Medical Receptionist role at Tend Health Ltd is a patient-focused position that plays a vital part in delivering high-quality healthcare services. Based in Auckland, this role combines administrative expertise with strong interpersonal skills to support patients, clinical teams, and overall practice operations. The position operates on a rotating roster from Monday to Sunday, including early evening shifts, requiring flexibility and commitment.
About the Company
Tend Health Ltd is transforming primary healthcare in New Zealand by integrating advanced technology with human-centered care. The organization aims to make healthcare more accessible, efficient, and patient-friendly by blending digital tools with meaningful in-person interactions.
At Tend, technology is used to streamline routine administrative tasks, allowing reception staff to focus more on patient care, communication, and experience. The company emphasizes collaboration, innovation, and continuous improvement, encouraging employees to contribute ideas that enhance workflows and patient outcomes.
Responsibilities
As a Medical Receptionist, your core responsibilities include:
- Serving as the first point of contact for patients, both in person and over the phone
- Managing appointment scheduling and coordinating complex booking systems
- Handling patient inquiries with professionalism, empathy, and clarity
- Assisting patients who may be stressed, confused, or in need of reassurance
- Supporting clinical staff by ensuring smooth daily operations
- Using digital platforms to manage records, bookings, and administrative tasks
- Maintaining accuracy in patient information and scheduling details
- Managing difficult conversations calmly and effectively
- Collaborating with healthcare professionals to ensure seamless service delivery
Requirements
To be successful in this role, candidates should have:
- Proven experience in a medical reception or similar healthcare administrative role
- A strong understanding of patient care environments
- Ability to work flexible hours, including evenings and weekends
- Experience handling high-pressure situations in a calm and organized manner
- Strong communication and interpersonal skills
- A professional and patient-centered attitude
- Ability to work collaboratively within a multidisciplinary team
- Reliability and consistency in attendance and performance
Skills
Key skills required for this position include:
- Excellent verbal and written communication
- Strong organizational and multitasking abilities
- Time management and scheduling efficiency
- Empathy and active listening
- Conflict resolution and de-escalation techniques
- Attention to detail
- Adaptability to new technologies and systems
- Teamwork and collaboration
- Customer service excellence
Desired Knowledge
Ideal candidates will have knowledge in the following areas:
- Basic medical terminology
- Understanding of general practice (GP) workflows
- Familiarity with healthcare scheduling systems and digital platforms
- Awareness of patient confidentiality and data protection principles
- Experience using healthcare management software
- Knowledge of administrative processes in clinical environments
Benefits
Working with Tend Health Ltd offers several advantages:
- Opportunity to be part of an innovative healthcare organization
- Exposure to modern healthcare technology and digital systems
- A supportive and collaborative team environment
- Professional development and growth opportunities
- The ability to make a meaningful impact on patient experiences
- A workplace culture that values employee input and ideas
- Engagement in a role that combines technology with human-centered care
- Being part of an organization actively shaping the future of healthcare in Auckland
