The role of Hotel Cleanliness Expert is essential in creating memorable and high-quality guest experiences. This position goes beyond traditional housekeeping duties, focusing on maintaining the overall appearance, comfort, and cleanliness of hotel rooms and public spaces. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional hospitality standards in a fast-paced hotel environment.
About the Company
Sheraton Hotels & Resorts is a globally recognized hospitality brand with a rich history dating back to 1937. Known as “The World’s Gathering Place,” Sheraton creates welcoming spaces where guests can connect, relax, and feel a sense of belonging in over 400 communities worldwide.
Sheraton is part of Marriott International, one of the world’s leading hospitality companies, offering diverse career opportunities, inclusive workplace values, and a strong commitment to excellence, diversity, and equal opportunity.
Responsibilities
- Maintain cleanliness and appearance of guest rooms, public areas, and back-of-house spaces.
- Deliver guest requests promptly and professionally to enhance guest satisfaction.
- Stock housekeeping carts and ensure cleaning supplies are well maintained.
- Perform room cleaning tasks including bed making, surface cleaning, and waste removal.
- Follow hotel policies, procedures, and quality standards at all times.
- Ensure confidentiality, safety, and professionalism in all work activities.
- Maintain personal grooming standards and proper uniform appearance.
- Support team members and complete additional reasonable duties as assigned.
Requirements
- Ability to work full-time on-site in Japan.
- Physically capable of standing, walking, lifting, carrying, pushing, and pulling objects up to 50 pounds.
- Willingness to work flexible schedules as required by hotel operations.
- Commitment to safety, cleanliness, and company standards.
- Non-management role suitable for hands-on operational staff.
Skills
- Strong attention to detail and cleanliness standards.
- Ability to work efficiently in a fast-paced environment.
- Good time management and organizational skills.
- Team-oriented mindset with a positive attitude.
- Effective communication and guest service skills.
- Ability to follow procedures while working independently.
Desired Knowledge
- Understanding of housekeeping practices and hotel cleanliness standards.
- Knowledge of workplace safety procedures and proper equipment handling.
- Familiarity with hospitality service expectations and guest experience principles.
- Awareness of confidentiality and professional conduct in hotel operations.
Benefits
- Full-time employment with a globally recognized hospitality brand.
- Opportunity to be part of an inclusive, diverse, and supportive work environment.
- Career growth and development within Marriott International’s global network.
- Exposure to international hospitality standards and best practices.
- Sense of belonging within a respected and long-established hotel community.
