The Ritz-Carlton Hotel Company, L.L.C. is seeking a dedicated F&B and Event Service Expert to join its hospitality team at The Ritz-Carlton Tokyo in Tokyo, Japan. This full-time, non-management position offers an exciting opportunity to work in a luxury hotel environment where exceptional service and memorable guest experiences are the top priorities. The role focuses on delivering outstanding food and beverage service during events, banquets, and daily operations while maintaining the renowned service standards of the Ritz-Carlton brand.
About the Company
The Ritz-Carlton Hotel Company, L.L.C. is a globally recognized luxury hospitality brand and part of Marriott International. With more than 100 award-winning properties worldwide, the company is known for providing extraordinary guest experiences and setting the global standard for luxury service.
The organization operates on its famous “Gold Standards,” which include the Employee Promise, Credo, and Service Values. These principles guide employees in delivering thoughtful, personalized service while fostering a culture of respect, creativity, and teamwork. Working at The Ritz-Carlton Hotel Company, L.L.C. provides professionals the opportunity to grow in a supportive, diverse, and inclusive hospitality environment.
Responsibilities
As an F&B and Event Service Expert, you will contribute to creating exceptional dining and event experiences. Key responsibilities include:
- Setting up tables, banquet spaces, and event materials
- Communicating effectively with kitchen and service teams
- Serving food and beverages while maintaining excellent guest service standards
- Interacting with guests and ensuring their needs are met throughout events
- Cleaning and maintaining work areas, equipment, and supplies
- Following company safety, security, and service procedures
- Reporting maintenance issues, accidents, or unsafe conditions to management
- Maintaining a professional appearance and following company uniform standards
- Supporting team members to achieve shared service goals
Requirements
Candidates interested in this role should meet the following requirements:
- High school diploma or G.E.D. equivalent
- At least one year of related hospitality or food service experience
- Ability to stand, walk, and perform physical tasks for extended periods
- Capability to lift or move items weighing up to 25 pounds without assistance
- Strong commitment to guest service and quality standards
Skills
Successful candidates will demonstrate the following skills:
- Excellent customer service and hospitality skills
- Strong communication and teamwork abilities
- Attention to detail in service presentation and guest interaction
- Ability to handle fast-paced event environments
- Professionalism and problem-solving abilities when assisting guests
Desired Knowledge
The ideal candidate should have knowledge of:
- Food and beverage service standards in the hospitality industry
- Banquet and event service procedures
- Guest experience management and hospitality etiquette
- Workplace safety and hygiene standards
- The service philosophy and quality expectations of luxury hotel brands
Benefits
Working with The Ritz-Carlton Hotel Company, L.L.C. offers several valuable benefits:
- Opportunity to work with a globally recognized luxury hospitality brand
- Professional growth within the portfolio of Marriott International
- Exposure to world-class service standards and training
- Inclusive and diverse workplace culture
- Opportunity to build a long-term career in the international hospitality industry
