Administrative professionals play an essential role in ensuring healthcare facilities operate smoothly while delivering excellent service to patients. The Administration Clerk position offers a rewarding opportunity for individuals who are organized, customer-focused, and passionate about supporting healthcare operations. In this role, you will assist with front-office administration, patient coordination, and communication across hospital departments, contributing to efficient processes and positive patient experiences.
About the Company
Ramsay Health Care is a globally recognized healthcare provider operating private hospitals and primary care clinics across multiple countries. Since its founding in 1964, the organization has been committed to delivering high-quality patient care through its guiding philosophy, “People Caring for People.”
This role is based at Wollongong Private Hospital in Australia, a modern healthcare facility known for providing advanced medical services in a supportive and patient-centered environment. The hospital brings together skilled healthcare professionals, innovative technology, and compassionate care to deliver excellent outcomes for patients.
Responsibilities
As an Administration Clerk, you will support the hospital’s main office operations while ensuring patients receive friendly and efficient service.
Key responsibilities include:
- Greeting patients and providing a high level of customer service
- Processing patient documentation and administrative paperwork
- Managing incoming and outgoing patient information accurately
- Working collaboratively with doctors, nurses, pathologists, and other hospital staff
- Maintaining accurate records while ensuring confidentiality of patient information
- Assisting with general administrative tasks and office coordination
- Supporting multiple teams within the hospital across a seven-day roster
Requirements
Candidates applying for this role should meet the following qualifications and experience requirements:
- Minimum three years of administration experience, preferably within doctors’ rooms, health funds, or hospital settings
- Strong communication skills with the ability to interact empathetically with patients
- Ability to manage a busy workflow involving incoming and outgoing patients
- Experience working both independently and as part of a team
- Intermediate to advanced skills using Microsoft Office Suite
- Ability to perform accurate and confidential data entry
- Experience using Patient Information Systems such as Meditech (preferred)
- Certificate in Medical Terminology is desirable but not essential
- Experience with hospital mainframe systems is desirable but not required
Additional requirements may include:
- A National Police Check conducted within the last 12 months
- Possible Working-With-Children Check depending on the role
- Proof of immunization against certain infectious diseases if required
Skills and Desired Knowledge
Successful candidates will demonstrate the following skills and professional qualities:
- Excellent interpersonal and customer service skills
- Strong organizational and time-management abilities
- High attention to detail and accuracy in administrative tasks
- Ability to handle sensitive information with confidentiality
- Effective communication skills for interacting with patients and healthcare staff
- Familiarity with hospital administration systems and procedures
- Flexibility to work across different teams and weekend shifts
Benefits
Employees working with Ramsay Health Care enjoy a wide range of professional and personal benefits, including:
- Competitive hourly pay ranging from $30.41 to $33.13 plus superannuation and penalty rates
- Flexible rostering with full-time or part-time opportunities
- Supportive and collaborative team environment
- Access to LinkedIn Learning, Ramsay Nursing & Midwifery Academy, and education scholarships
- Ramsay Rewards program with discounts at more than 100 major retailers
- Discounts on hospital, allied health, and pharmacy services
- Employee recognition programs and referral bonuses
- Comprehensive health and wellbeing support, including flexible leave programs and a 24/7 Employee Assistance Program
- Opportunities for career growth and professional development
- Exposure to advanced healthcare technologies and complex clinical environments
