C as a Ward Clerk in Australia. This part-time (0.8 FTE), fixed-term position is based in Parkville and provides an opportunity to work in a highly respected healthcare environment. The role focuses on delivering administrative and customer service support within the perioperative department, ensuring patients, staff, and visitors receive professional and efficient assistance. It is an ideal role for individuals who are passionate about healthcare administration and patient-centered service.
About Company
The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns. The hospital specializes in maternity, neonatal, and women’s health services and is known for its commitment to providing exceptional patient care, education, and research. With a strong focus on collaboration, learning, and innovation, the hospital aims to create a supportive workplace where employees can grow and contribute to meaningful healthcare outcomes.
Responsibilities
The Ward Clerk will provide administrative and customer service support within the perioperative services department. Key responsibilities include:
- Providing front-of-house customer service to patients, visitors, staff, and specialists
- Managing clerical admissions for perioperative surgery patients
- Answering incoming calls and handling queries professionally
- Maintaining patient privacy and confidentiality at all times
- Scheduling post-operative appointments according to hospital policies
- Supporting smooth daily operations within the perioperative department
- Coordinating administrative tasks to ensure efficient patient flow
Requirements
Candidates applying for this role should meet the following requirements:
- Understanding of customer-focused service delivery
- Strong interpersonal and communication skills
- Ability to provide high-quality service consistently
- Capability to work independently and as part of a team
- Professional attitude when dealing with patients and hospital staff
- Commitment to the Public Sector Code of Conduct
- Willingness to complete required background checks and health requirements
- Compliance with vaccination and Working with Children Check requirements
Skills
The ideal candidate should possess the following skills:
- Excellent customer service and communication skills
- Strong administrative and organizational abilities
- Attention to detail and accuracy in clerical tasks
- Problem-solving and multitasking abilities
- Professional and empathetic approach to patient interactions
- Teamwork and collaboration skills
- Time management and reliability
Desired Knowledge
The following knowledge and experience will be beneficial:
- Experience in hospital or healthcare administration
- Familiarity with perioperative or surgical department operations
- Understanding of patient confidentiality and healthcare policies
- Knowledge of appointment scheduling and administrative procedures
- Awareness of public sector workplace standards and conduct
- Basic understanding of healthcare systems and processes
Benefits
Working at The Royal Women’s Hospital offers a wide range of benefits, including:
- Competitive salary with superannuation and salary packaging benefits
- Up to $11,660 in salary packaging for living expenses and accommodation
- Five weeks annual leave with 17.5% leave loading
- Wellness and wellbeing programs
- Public transport access and cycling facilities
- Onsite post office, eateries, retail stores, and library services
- Mentoring, learning, and career development opportunities
- Inclusive and supportive work environment
